Terms and Conditions
Orders/Customer Service
When Ordering
We can process your order more quickly when
you provide your account number and clearly
specify our order number and quantity.
Prices
Under existing conditions, prices are subject to
change without notice.
Minimum Order
Handling and billing costs necessitate a $75.00
minimum per each individual order submitted.
Back Orders/Cancelled or
Discontinued Items
All back orders (B) will be shipped as soon
as possible. Cancelled (C) items must be
ordered again. Discontinued (D) items are
no longer available.
Adding to Existing Orders
We will endeavor to comply. However, if not
possible within the scope of our operation,
the addition will be treated as a separate order
subject to the terms and conditions.
Cancellations
We will endeavor to comply. However, we
cannot be held responsible for cancellations.
Returned Merchandise
Merchandise shipped or ordered in error may
be returned with our written authorization,
providing invoice number and date are
supplied. Return authorization must be
requested within 30 days from date of invoice.
Merchandise shipped in error will be corrected
at our expense. Merchandise ordered in error
must be returned freight paid and a 15%
handling charge will be applied.
Credit Policies
Open Account
All requests for an open account are subject to
credit approval. Customers well-rated in Dun
& Bradstreet will be processed immediately.
All others must submit 3 trade references
(complete Names & Addresses, please) and at
least one bank reference. Gas cards/credit cards
are not acceptable. Please allow two weeks
for processing of the application. You will be
notified accordingly. To expedite your initial
order, please send a check for the full amount
or refer to our C.O.D. policy.
Payment Terms
1% - 10 Days - Net 30 Days. Any past due
invoice is subject to a 1½%, per month,
late charge.
C.O.D. Shipments
Upon request, we will ship C.O.D. A check
must be presented to the freight carrier. All
carrier C.O.D. fees are your responsibility.
Drop shipment service is not available on
C.O.D. orders. Refunds available upon written
request only
Freight Policies
Continental U.S.A.
Orders shipped from our Distribution Centers
of $750.00 or more will be shipped prepaid. Air
shipments not included.
Alaska, Hawaiian Islands, Puerto Rico,
and all foreign countries
Orders shipped from our Distribution Centers
of $750.00 or more qualify for a 6% freight
allowance. Merchandise will be shipped collect
F.O.B. our distribution centers. Please contact
your Account Manager for details.
Small Package Deliveries
If any merchandise is received in damaged
condition, please report damage to us
immediately and hold original carton and
merchandise for inspection. If you are not
contacted within 60 days of receiving damaged
goods for inspection, you may discard product.
Freight Packaging/Damages/Claims
All shipments are packed with great care by
experienced packers using standard approved
packaging methods. If any damage occurs in
transit, do not refuse to accept shipments as this
will cause unnecessary shipping charges.
Claims
For Freight Collect shipments: File a claim
with the carrier for your loss or damage. They
are responsible for breakage in transit. We
will assist you in every possible manner in
collecting your claims for loss or damage.
If other than Freight Collect: Submit all
documentation to us within 5 business days
of receipt of shipment.